How can we help?

What the marketplace is, account types, your dashboard and first steps.

• How to create an account
• How the marketplace works
• Buyer, seller or both: account types

Find a domain, read a listing, contact a seller and buy with Buy Now.

• Buy Now, Make an Offer and auctions explained
• Find domains with search and filters
• Read a listing before you buy

Make an offer, counter, accept and what happens when a sale is agreed.

• Make an offer
• Counter offers and negotiation
• Your offer was accepted: what happens next

Bidding, reserve prices, Buy Now on auctions, winning and running an auction.

• How bidding works
• Reserve price, Buy Now and time extensions
• You won an auction: how to pay

List domains, choose how to sell, get approved, import in bulk and build your reputation.

• Listing your first domain
• Choose how to sell: Buy Now, offers or auction
• Write a listing that sells

Prove that you own a domain with a DNS record, a manual review or a connected registrar.

• Verifying ownership with a DNS TXT record
• Verifying ownership with a CNAME record
• Why we verify ownership

Commission, balances, payout methods and how to get paid.

• Seller fees and commission
• Earnings and balances
• Add a payout method and request a payout

Password, two-factor sign-in, devices, identity verification and notifications.

• Protecting your account with two-factor authentication
• Password, devices and sign-in history
• Identity verification (KYC)

Payment methods, bank transfers, fees, tax, coupons, invoices and deadlines.

• How a secure transaction works
• Payment methods and deadlines
• Pay by bank transfer

How a sold domain moves from the seller to the buyer, step by step.

• How a domain transfer works after a sale
• Give your transfer details (buyers)
• Transfer a sold domain (sellers)

Paying through an external licensed escrow service and what each side does.

• How escrow works
• Escrow for buyers
• Escrow for sellers

Let a broker buy a domain for you or sell one of yours.

• Ask a broker to buy a domain for you
• Ask a broker to sell your domain

Plans, trials, upgrades, downgrades and renewals.

• Membership plans explained
• Change, renew or cancel your plan

Share your link and earn from the members you bring.

• How the affiliate program works

Value estimates, your domain portfolio, registrar sync, saved searches and the watchlist.

• Get a domain value estimate
• Keep track of your domains in Portfolio
• Connect a registrar account

API keys, requests, scopes, limits and signed webhooks.

• API keys and your first request
• API scopes and limits
• Webhooks: get events pushed to you

Disputes, refunds, reports, support tickets and safe trading.

• Open a dispute
• Refunds
• Report a listing or a trademark issue