Open a dispute

A dispute asks our team to step into a sale that went wrong. You can open one on a paid order that has not completed yet.

When to open a dispute#

• You paid but did not receive the domain.
• The domain you received is not the one you bought.
• The domain is not as described.
• As a seller: the buyer does not confirm a transfer that is done.

Try the order messages first. Many problems are a wrong account ID or a locked domain, and both sides can fix them in minutes.

How to open one#

1. Open the order under My Purchases, or the sale under My Sales.
2. Press Report a problem.
3. Choose the reason and describe what happened, with dates.
4. Send it. The order is marked disputed and our team is told.

What happens next#

• The dispute has its own thread. Both sides and our team write there.
• Add evidence: registrar screenshots, transfer e-mails, the transfer evidence on the order.
• Our team decides: a refund to the buyer, a release to the seller, or closing the dispute.

While a dispute is open, the order does not complete by itself and the money is not released. Read the Buyer Protection page and the Terms of Service.

Related: Refunds.