Support tickets and safe trading
Can't find the answer in the Help Center? Our support team is there for you.
Open a ticket#
- Sign in and open Open a ticket under Support Tickets.
- Choose the category that fits, such as buying, selling, verification, payments or transfers.
- Write a clear subject and describe the problem. Give the domain name and order number if there is one.
- Attach screenshots if they help.
Replies appear under Support Tickets and we tell you by e-mail. Reply in the same ticket to keep the history together. No account? Use the contact form.
Trade safely#
- Pay only through the marketplace. A seller who asks you to pay by direct transfer, gift card or crypto outside the site is not protected, and may be a scammer.
- Never share your registrar password. A transfer needs an account ID or an authorisation code, never your password.
- Check the sender. Our e-mails link to AIODomain. When in doubt, sign in by typing the address yourself.
- Transfer only after payment. Sellers: wait until the sale page says it is paid.
- Turn on two-factor sign-in under Security.
See also the FAQ and How the marketplace works.