Earnings and balances

Earnings & Payouts shows the money you have earned from sales and how much of it you can withdraw.

Your balances#

• Pending: earnings from completed sales that are still in the hold period. The hold protects against late problems such as a chargeback.
• Available: money you can request as a payout now.
• Locked: money in a payout request that is being processed.
• Paid out: everything sent to you so far.

When money becomes available#

1. The buyer confirms receipt, or the confirmation period ends without a dispute. The order completes.
2. Your share, after the commission, goes to Pending.
3. After the hold period it moves to Available by itself.

Your statement#

The statement lists every line: sales, commissions, refunds, payouts and adjustments, with the running balance. Use it for your bookkeeping.

Refunds after a sale#

If an order is refunded, your share of that sale is taken back from your balance. See Refunds.

Affiliate earnings also land in your available balance. See How the affiliate program works.

Next: Add a payout method and request a payout.